Terms and Conditions

Welcome to Codebrand ("the Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern access to and use of our website, located at https://codebrand.es, as well as all digital services, design, development, and technology solutions we provide.

By accessing or using this website or our services, you agree to be bound by these Terms. If you do not agree, you must refrain from using the website or our services.

1. About Codebrand

Codebrand is a digital agency specialized in providing comprehensive technology and design solutions. We operate from San Pedro Sula, Honduras, and serve clients globally.

Our Services Include:

• Web Development: Custom websites, web applications, e-commerce platforms, and progressive web apps (PWAs)
• UX/UI Design: User experience research, interface design, prototyping, and usability testing
• SEO Services: Search engine optimization, technical SEO audits, content optimization, and link building
• Graphic Design: Brand identity, marketing materials, digital graphics, and print design
• Branding: Logo design, brand strategy, brand guidelines, and visual identity systems
• Video Editing: Video production, post-production, motion graphics, and video marketing
• Social Media Management: Content creation, community management, social media strategy, and advertising
• Animation: 2D/3D animation, motion design, explainer videos, and animated advertisements
• 3D Rendering: Product visualization, architectural rendering, and 3D modeling
• Photography: Commercial photography, product photography, and digital image editing
• Promotional Products: Custom merchandise design and production coordination
• Data Entry: Data processing, database management, and digital documentation

2. Eligibility and Use of the Website

By using this website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You agree to use the website only for lawful purposes and in accordance with these Terms.

You agree NOT to:

• Violate any applicable local, national, or international laws or regulations
• Access or attempt to access our servers, systems, or infrastructure without authorization
• Interfere with the security, functionality, integrity, or content of the website
• Use the website to transmit spam, malware, viruses, or any harmful code
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Collect or harvest personal information from other users without consent

3. Service Contracting and Project Initiation

All service contracts require a formal written agreement or digital approval through our platform. Each service agreement will clearly specify:

• Scope of services and detailed deliverables
• Project timeline with milestones and deadlines
• Total cost breakdown and payment schedule
• Revision policies and limitations
• Responsibilities of both parties
• Acceptance criteria and approval process

We reserve the right to decline any project that does not align with our capabilities, values, or business standards. All projects are subject to availability and resource allocation.

4. Payment Terms and Billing

4.1 Project-Based Services (Web Development and Major Projects)

For web development projects and other major deliverables, our standard payment structure is:

• 70% upfront deposit: Required before project commencement to secure resources and initiate work
• 30% final payment: Due upon project completion and final delivery, before transfer of files and ownership

The initial deposit is non-refundable once work has commenced. The final payment must be received before we transfer final files, provide source code, or release the project to production.

4.2 Hourly Services

For clients who prefer hourly billing arrangements:

• Minimum engagement: 4 hours per contract
• Maximum daily hours: 8 hours per day per resource
• Billing increments: Work is billed in 30-minute increments
• Payment: Due within 15 days of invoice date
• Advance payment: May be required for new clients or large hourly commitments

4.3 Monthly Subscriptions

We offer monthly subscription packages that provide ongoing access to our specialized team:

• Billing cycle: Monthly, with automatic renewal unless cancelled
• Payment due date: 1st of each month, in advance
• Included benefits: Priority support, dedicated team access, monthly strategy sessions, and discounted hourly rates for additional work
• Cancellation: Requires 30 days written notice before the next billing cycle
• No refunds: Subscription fees are non-refundable for the current billing period

4.4 Accepted Payment Methods

We accept the following payment methods:

• Bank transfer (wire transfer)
• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal and other authorized digital payment platforms
• Cryptocurrency (Bitcoin, USDT) for international clients

4.5 Late Payments

Late payments are subject to a 5% monthly interest charge. If payment is more than 30 days overdue, we reserve the right to suspend services, withhold deliverables, and pursue legal collection methods. Client is responsible for all collection costs and legal fees.

5. Delivery Times and Project Timelines

Delivery times vary based on project scope, complexity, and client responsiveness. Estimated timelines will be provided in the project proposal and contract.

5.1 Standard Delivery Timeframes

• Landing Pages: 5-10 business days
• Small Business Websites (5-10 pages): 2-4 weeks
• E-commerce Websites: 4-8 weeks
• Custom Web Applications: 8-16 weeks
• Logo Design: 5-7 business days
• Brand Identity Package: 2-3 weeks
• SEO Strategy and Implementation: Ongoing, with initial setup in 2-3 weeks
• Video Production: 2-4 weeks depending on complexity
• Social Media Content (monthly package): Delivered weekly throughout the month

5.2 Factors Affecting Delivery

Timelines are estimates and may be affected by:

• Client feedback and approval delays
• Changes in project scope or requirements
• Availability of third-party services or integrations
• Technical complexities discovered during development
• Content and materials provided by client

We commit to communicating any anticipated delays promptly and will work with you to adjust timelines accordingly.

6. Methodologies and Work Process

At Codebrand, we follow industry-standard methodologies tailored to each project type:

6.1 Development Methodology

We primarily use Agile methodologies with iterative sprints for web development projects:

• Discovery Phase: Requirements gathering, research, and planning
• Design Phase: Wireframing, prototyping, and visual design
• Development Phase: Iterative development with regular check-ins
• Testing Phase: Quality assurance, bug fixes, and optimization
• Launch Phase: Deployment, training, and handover
• Support Phase: Post-launch monitoring and adjustments

6.2 Design Process

• Initial consultation and brand discovery
• Concept development and initial drafts (typically 2-3 concepts)
• Client feedback and revision rounds (up to 3 rounds included)
• Finalization and delivery of all file formats

6.3 Communication and Updates

We maintain transparent communication throughout all projects:

• Weekly progress updates via email or project management platform
• Scheduled video calls for major milestones and reviews
• Access to project management tools (e.g., Trello, Asana, or Notion)
• Real-time communication via Slack or WhatsApp for urgent matters

7. Revisions and Change Requests

Each service package includes a specified number of revision rounds:

• Design projects: Up to 3 revision rounds included
• Web development: Minor adjustments during development phase included
• Content creation: Up to 2 revision rounds per deliverable

Additional revisions beyond the included rounds will be billed at our standard hourly rate. Major scope changes may require a new project proposal and additional payment.

Changes requested after final approval and delivery may incur additional charges based on the complexity of the modifications.

8. Intellectual Property and Ownership

Upon full payment, the client receives ownership of the final deliverables specifically created for their project. However:

• Before final payment: All work remains the property of Codebrand
• Source code and files: Transferred only after final payment is received
• Third-party assets: Client must obtain proper licenses for stock photos, fonts, plugins, and other third-party elements
• Pre-existing materials: Tools, templates, libraries, and methodologies developed by Codebrand remain our property
• Portfolio rights: We reserve the right to showcase completed work in our portfolio, case studies, and marketing materials unless a non-disclosure agreement specifies otherwise

Clients may not reproduce, modify, distribute, or create derivative works from deliverables before full payment is received.

9. Client Responsibilities

To ensure successful project completion, clients are responsible for:

• Providing timely feedback and approvals within agreed timeframes
• Supplying all necessary content, images, logos, and materials
• Providing access to necessary accounts, hosting, domains, and platforms
• Ensuring all provided content is legally owned or properly licensed
• Communicating through designated points of contact
• Reviewing and approving deliverables in a timely manner
• Making payments according to the agreed schedule

Delays caused by client unresponsiveness or failure to provide necessary materials may result in timeline extensions and potential additional charges.

10. Confidentiality and Non-Disclosure

Both parties agree to maintain strict confidentiality regarding:

• Proprietary business information and trade secrets
• Technical specifications and development details
• Financial information and pricing structures
• Strategic plans and business strategies
• Unpublished work and works-in-progress

This confidentiality obligation continues indefinitely, unless information becomes publicly available through no fault of the receiving party. For projects requiring additional protection, we are happy to execute a separate Non-Disclosure Agreement (NDA).

11. Warranty and Support

11.1 Warranty Period

We provide a 30-day warranty on all web development work, covering:

• Bug fixes and functionality issues present at launch
• Browser compatibility issues
• Responsive design problems

The warranty does NOT cover:

• Issues caused by third-party modifications
• Problems resulting from hosting or server changes
• New features or scope additions
• Issues caused by third-party plugins or services

11.2 Ongoing Support

After the warranty period, we offer ongoing support and maintenance packages on a monthly subscription basis. These packages include updates, security patches, content changes, and technical support.

12. Termination of Services

Either party may terminate a service contract under the following conditions:

12.1 Client-Initiated Termination

• Requires written notice via email to info@codebrand.es
• Client remains responsible for payment of all work completed to date
• Initial deposits are non-refundable
• Completed work will be delivered upon full payment of outstanding balances
• Subscription services require 30 days notice and are non-refundable for current billing period

12.2 Company-Initiated Termination

We reserve the right to terminate services if:

• Client fails to make payments according to agreed schedule
• Client fails to provide necessary materials or feedback within 30 days
• Client behavior is abusive, threatening, or unprofessional
• Client requests work that violates laws or ethical standards

In such cases, client will be invoiced for work completed to date, and any unused portion of deposits may be refunded at our discretion.

13. Limitation of Liability

To the fullest extent permitted by law:

• We do not guarantee that services will be error-free, uninterrupted, or completely secure
• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability shall not exceed the total amount paid by client for the specific project
• We are not responsible for losses due to client's misuse of deliverables
• We are not liable for third-party service failures, hosting issues, or internet connectivity problems
• Client is responsible for maintaining backups of all provided materials and final deliverables

Clients are encouraged to maintain appropriate insurance for their digital assets and business operations.

14. Third-Party Services and Tools

We may utilize various third-party tools, services, and platforms in delivering our services:

• Hosting providers and cloud services
• Content delivery networks (CDNs)
• Payment processors
• Analytics and tracking services
• Stock photography and asset libraries
• Software plugins and frameworks

These third-party services operate under their own terms and conditions. We are not responsible for the availability, performance, security, or policy changes of external services. Client is responsible for maintaining any required licenses or subscriptions for third-party services after project delivery.

15. Indemnification

Client agrees to indemnify and hold harmless Codebrand, its employees, contractors, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Client's misuse of deliverables or services
• Violation of these Terms and Conditions
• Content provided by client that infringes on third-party rights
• Client's violation of any applicable laws or regulations
• Unauthorized modifications to delivered work

16. Dispute Resolution

In the event of any dispute, controversy, or claim arising from these Terms:

• Good Faith Negotiation: Parties agree to first attempt resolution through good faith negotiation
• Mediation: If negotiation fails, parties agree to pursue mediation before litigation
• Governing Law: These Terms are governed by the laws of Honduras
• Jurisdiction: Any legal proceedings shall be conducted in the courts of San Pedro Sula, Honduras
• Language: All proceedings shall be conducted in Spanish or English

17. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, strikes, pandemics, government actions, power failures, or internet outages. In such cases, performance timelines will be extended for a period equal to the delay caused.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email. Updated Terms will be posted on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

For existing projects, the Terms in effect at the time of contract signing shall govern unless both parties agree to updated terms in writing.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.